Frequently Asked Questions
What is jadeite?
Jadeite is one of the two minerals commonly referred to as jade. Its appearance can vary widely across color, texture, translucency, and pattern.
How do I choose the right size?
Check the measurements shown on the product page. For bangles and other fitted pieces, please contact us if you would like help comparing measurements before ordering.
Are pieces one of one?
Many jadeite pieces are selected individually and naturally vary. The product page will state the available quantity and any relevant variation details.
Are treatment details disclosed?
Available material and treatment information will be included on the product page or in the accompanying documentation. If you need clarification, ask before purchase.
Do you offer live orders?
Yes. Visit Live Orders for pieces made available through our live selling events.
How can I contact NUWA JADE?
Email info@nuwajade.com and include the product name or collection you are asking about.