Privacy Policy

Last updated: September 22, 2026

This Privacy Policy explains how nuwajade (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, purchase our jadeite jewelry, or contact us.

Our store is operated by [legal business name], located at [business mailing address, country], which is responsible for the personal information described in this policy.

If you have questions about this policy or wish to exercise your privacy rights, please contact info@nuwajade.com.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Contact information: your name, email address, telephone number, and billing or shipping address.
Order information: products purchased, order history, payment status, and delivery details.
Payment information: information needed to process your purchase through our payment providers. The information available to us depends on the payment method and provider used.
Account information: login and account details if you create a customer account.
Customer support information: messages, product photographs, and other information you choose to provide when contacting us.
Device and usage information: your IP address, browser type, device information, and interactions with our website, collected through cookies and similar technologies where permitted.

We receive information directly from you, automatically through your use of our website, and from providers that help us process payments, fulfill orders, and operate our store.

2. How We Use Your Information

We use personal information to:

Process payments and fulfill orders.
Arrange shipping and provide order or delivery updates.
Answer questions and address product issues.
Maintain customer accounts, where available.
Operate, secure, and improve our website.
Detect and prevent fraud or misuse.
Send marketing communications where permitted by law and in accordance with your preferences.
Keep required business records and comply with legal obligations.

Information necessary to complete a purchase must be provided for us to process and deliver your order.

3. Legal Bases for Processing

Where European Economic Area or United Kingdom data protection laws apply, we rely on the following legal bases, as appropriate:

Performance of a contract: to process your purchase, deliver products, and provide related support.
Legal obligations: to meet applicable tax, accounting, and other legal requirements.
Legitimate interests: to protect our business, prevent fraud, and operate or improve our services, where those interests are not overridden by your rights.
Consent: where required for marketing communications, non-essential cookies, or other activities.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. How We Share Information

We share personal information as necessary with providers that help us operate our business, including:

Shopify, which provides our ecommerce platform.
Payment processors.
Shipping carriers and fulfillment providers.
Providers supporting customer service, website operation, and business administration.
Analytics or advertising providers, if used and subject to applicable consent requirements.
Professional advisers or authorities where necessary to comply with law, protect legal rights, or respond to lawful requests.

Information may also be disclosed in connection with a merger, acquisition, or transfer of our business, subject to applicable safeguards.

For information about Shopify’s own handling of personal information, please review Shopify’s Privacy Policy.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, security, and remembering your preferences.

[Before publication, identify any analytics or advertising tools used, their purposes, and the cookie preference controls available on your store. If no such tools are used, state that accurately.]

Where required by law, we obtain your consent before using non-essential cookies or similar technologies. You can manage available choices through our website’s privacy controls and your browser settings.

Disabling certain cookies may affect website functionality.

6. Marketing Communications

Where permitted by law, we may send news, product updates, or promotional messages in accordance with your preferences.

You can unsubscribe using the link in a marketing email or by contacting info@nuwajade.com.

Opting out of marketing does not stop essential communications concerning your purchases, delivery, or customer service requests.

7. International Data Transfers

Our service providers may process personal information outside your country of residence. Privacy laws in those countries may differ from those in your country.

Where applicable law requires safeguards for international transfers, we use appropriate transfer mechanisms, such as adequacy decisions or approved contractual safeguards.

You may contact us for further information about relevant safeguards.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors including whether information is needed to fulfill an order, provide support, maintain an account, comply with tax or accounting requirements, resolve disputes, or protect legal rights.

When information is no longer needed, we delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access or receive a copy of your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict or object to certain processing.
Receive information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of certain advertising-related processing, sale, or sharing, where applicable.
Appeal a decision concerning a privacy request, where provided by law.

To submit a request, email info@nuwajade.com. We may need to verify your identity before responding. We will respond within the period required by applicable law.

We will not discriminate against you for exercising applicable privacy rights.

You may also have the right to complain to your local data protection authority.

[Before publication, confirm whether your store’s advertising or tracking practices constitute “sale,” “sharing,” or targeted advertising under applicable US state laws. Add the relevant disclosures, opt-out link, and recognition of required browser preference signals if applicable.]

10. Information Security

We use reasonable technical and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

11. Children’s Privacy

Our store is intended for a general adult audience and is not directed to children. We do not knowingly collect personal information from children below the age at which parental consent is required under applicable law.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.