下面是 nuwajade 英文退换货政策草稿，可用于 Shopify 的 Return & Refund Policy 页面。发布前请补充日期和退货地址。

**需要保留一个例外：**欧盟和英国的普通网购商品通常享有14天法定撤回或取消权，所以“非产品问题不退换”应限定为“不提供法律要求之外的自愿退换货”。下文已处理这一点。欧盟官方说明、英国官方说明

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Return & Refund Policy

Last updated: [Month Day, Year]

At nuwajade, we want you to understand our return and refund policy before purchasing your jadeite jewelry. Please review product descriptions, photographs, and measurements carefully before placing an order.

1. Our Return Policy

Except where required by applicable law, we do not accept returns or exchanges for non-product-related reasons.

These reasons include a change of mind, personal preference, or choosing an incorrect size when the measurements were accurately provided.

This policy does not affect your statutory cancellation rights or rights concerning faulty, damaged, incorrect, or misdescribed products.

2. Product Issues

If your jewelry arrives damaged, is incorrect, or appears to have a defect or a material difference from its description, please contact info@nuwajade.com as soon as reasonably possible.

Please include:

• Your order number or other proof of purchase.
• A description of the issue.
• Clear photographs of the item and packaging, if available.

We may request reasonable additional information to help assess the issue. Original packaging, photographs, or an unboxing video are not absolute requirements for exercising your statutory rights.

We will review your request and provide an appropriate remedy, such as repair, replacement, a price reduction, or a refund, in accordance with applicable law. Where the law gives you a choice of remedy, we will respect that choice.

3. Jadeite Characteristics and Sizing

Jadeite may display variations in color, translucency, texture, and inclusions. Characteristics accurately disclosed in the product listing do not, by themselves, constitute a defect.

However, natural variation does not excuse undisclosed damage, inaccurate material or treatment descriptions, or a material difference from the advertised item.

Colors may appear slightly different due to lighting and screen settings. This does not limit your rights if the item is materially different from its description.

Please check measurements carefully, especially for bangles and rings. If you need help understanding a size before purchasing, contact info@nuwajade.com.

4. Statutory Cancellation Rights

If the consumer laws applicable to your purchase allow you to cancel without a product fault, we will honor those rights.

For eligible purchases covered by European Union or United Kingdom distance-selling rules, you generally have 14 days after receiving your goods to notify us of your decision to cancel, and a further 14 days after that notification to send them back.

To cancel, email info@nuwajade.com with a clear statement of your decision and information identifying your order. No special wording or prior approval is required.

You may inspect the item as you would reasonably do in a shop. Where permitted by law, a refund may be reduced for loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics, and functioning.

A lawful exception for genuinely personalized or made-to-specification items applies only where its legal conditions are satisfied. An item’s unique natural appearance alone does not make it personalized.

5. How to Return an Item

Please contact info@nuwajade.com for return instructions so we can help route your parcel correctly. Contacting us does not make a statutory return dependent on our approval or extend any legal deadline.

Return address:
[Recipient or business name]
[Full return address, postal code, and country]

Please package jewelry securely and include your order number. Use the original packaging where practical, or suitable protective packaging.

We recommend keeping proof of postage and using a tracked service.

6. Return Shipping Costs

For faulty, damaged, incorrect, or misdescribed products, we will arrange or cover necessary return shipping where required by applicable law. Please contact us so we can explain the appropriate return method.

For a statutory change-of-mind cancellation, you are responsible for the direct return shipping cost only where we have informed you of that responsibility before purchase and applicable law allows it. Otherwise, we will bear that cost.

Our free outbound shipping does not automatically include free return shipping. We will not retrospectively deduct the cost of the original free standard delivery from a statutory cancellation refund.

7. Refunds

Refunds will normally be issued to the original payment method unless you agree otherwise, without an additional refund fee.

For eligible EU or UK statutory cancellations, we will reimburse you within the legally required timeframe, generally within 14 days after receiving your cancellation notice. Where permitted, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

Any original standard delivery charge will be refunded where legally required. Additional costs for an optional premium delivery service need not be refunded where the law permits.

Refunds for faulty or misdescribed goods will follow the applicable legal requirements. Your bank or payment provider may require additional time to display the refund after it has been issued.

8. Exchanges

We do not offer voluntary exchanges for changes of mind, personal preference, or customer-selected sizing errors, except where applicable law requires otherwise.

If an item has a product issue and replacement is an appropriate remedy, we will discuss available options with you. If a replacement is unavailable, we will provide another remedy as required by applicable law.

9. Damage After Delivery

Damage caused after delivery by accidental impact, misuse, improper care, or unauthorized alterations is not, by itself, a product defect.

This does not affect your rights concerning a defect present at delivery, inadequate care instructions, or another issue for which we are legally responsible.

10. Contact Us

For return, exchange, or refund inquiries, please contact:

nuwajade
Email: info@nuwajade.com

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited.