Shipping Policy

Last updated: September 22, 2026

At nuwajade, we want your jadeite jewelry to reach you safely. Please review the shipping information below before placing your order.

1. Shipping Destinations

We currently ship to selected destinations across Europe and the Americas.

Available shipping countries and regions are shown at checkout. If your destination is not available, please contact info@nuwajade.com before placing an order.

2. Free Shipping

We offer free shipping on all orders to eligible destinations, with no minimum purchase required.

Free shipping covers the shipping charge. The treatment of any applicable taxes or import duties is explained in the “Customs, Duties, and Taxes” section below.

3. Order Processing

Orders are normally processed within [insert processing time] business days after payment confirmation.

Processing time is the time needed to prepare your order before dispatch. It is separate from the shipping time.

If we cannot dispatch your order within the stated timeframe, we will contact you with an update and provide any options to accept a delay or cancel for a refund required by applicable law.

4. Estimated Delivery Times

Estimated shipping times after dispatch are:

Destination	Estimated shipping time
Eligible destinations in Europe	[Insert range] business days
Eligible destinations in the Americas	[Insert range] business days

These estimates exclude order processing time. Delivery times may vary depending on the destination, customs clearance, local holidays, and carrier operations.

Delivery estimates do not limit any agreed delivery commitments or your rights under applicable law.

5. Order Tracking

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking updates may take some time to appear after the carrier receives your parcel. If you need help checking your order’s status, please email info@nuwajade.com with your order number.

6. Customs, Duties, and Taxes

International orders may be subject to customs procedures and applicable taxes or import duties.

[Before publication, state whether duties and taxes are included in the price, collected at checkout, or payable by the recipient on arrival. Explain any applicable customs clearance charges.]

Any additional charges payable by the customer will be disclosed before purchase as required by applicable law. Where a charge cannot reasonably be calculated in advance, this will be explained before the order is placed.

7. Shipping Address Changes

Please check your shipping address carefully before completing your purchase.

If you need to correct an address, contact info@nuwajade.com as soon as possible and include your order number.

We will try to accommodate changes before dispatch. Once an order has shipped, an address change may no longer be possible.

If a parcel is returned because of an incomplete address or unsuccessful delivery, we will contact you to discuss the next steps. Any proposed redelivery charges will be explained before you agree to them and will remain subject to applicable law.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact info@nuwajade.com.

If tracking shows “delivered” but you have not received the parcel, please check with other members of your household or your building’s reception, then contact us if it remains missing.

We will investigate with the carrier and arrange an appropriate resolution. A tracking status alone does not remove any rights you may have concerning non-delivery.

Where applicable law entitles you to cancel an order or receive a refund because of a delivery failure, we will honor those rights.

9. Damaged or Incorrect Items

Please inspect your jewelry when it arrives.

If your item is damaged, incorrect, or appears to have a product issue, email info@nuwajade.com as soon as reasonably possible with:

Your order number.
A brief description of the issue.
Photographs of the item and packaging, if available.

Please retain the packaging where practical to help us investigate. Photographs and original packaging are not absolute requirements for exercising statutory rights.

We will review the issue and provide an appropriate remedy in accordance with applicable law.

10. Returns and Exchanges

Except where applicable law requires otherwise, we do not offer returns or exchanges for non-product-related reasons.

For product issues, please contact info@nuwajade.com. This policy does not limit statutory cancellation rights or rights relating to faulty, damaged, incorrect, or misdescribed goods.

Please refer to our Return and Refund Policy for further details.