Terms of Service

Last updated: September 22, 2026

Welcome to nuwajade. These Terms of Service govern your use of our website and your purchases from our store.

The website is operated by [legal business name], trading as nuwajade, with a business address at [full business address, country]. Throughout these Terms, “we,” “us,” and “our” refer to this business.

Please read these Terms before placing an order. Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded or limited.

1. Use of Our Website

You must have the legal capacity to enter into a purchase contract under the laws applicable to you.

You agree to provide accurate and complete information when placing an order or contacting us. You must not use our website for unlawful purposes, fraudulent transactions, or activities that interfere with its security or operation.

If you create an account, you are responsible for keeping your login details secure and notifying us of suspected unauthorized access.

2. Our Products

nuwajade sells jadeite jewelry.

Please review the description, dimensions, materials, photographs, and any disclosures provided on each product page before purchasing. For bangles and other fitted jewelry, please check the listed measurements carefully.

Jadeite may display variations in color, translucency, texture, and inclusions. Characteristics accurately described or shown in a product listing do not, by themselves, mean that an item is defective.

However, natural variation does not excuse an undisclosed defect, damage, an incorrect material description, or a material difference from the advertised product. Any treatment or certification information is governed by the specific product listing.

We aim to display products accurately, but screen settings and lighting may affect how colors appear. This does not limit your rights if a product is materially different from its description.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order acknowledgment confirms that we have received your order. Unless we expressly accept your order earlier, acceptance occurs when we send a shipment confirmation.

Before acceptance, we may decline an order for a legitimate reason, including product unavailability, payment failure, suspected fraud, or an inability to deliver to the requested address.

If an order is declined after payment has been collected, we will refund the amount paid for that order.

Once an order has been accepted, any cancellation by us remains subject to applicable law.

4. Prices and Payments

Prices are displayed in the currency indicated on our website or at checkout.

Please review the products, quantities, shipping address, currency, and total payable amount before completing your purchase. Payment must be made using an accepted method shown at checkout.

Prices may change for future purchases. Such changes do not affect orders we have already accepted.

If we discover a material pricing or description error before accepting your order, we will contact you to explain the issue and offer the choice of proceeding on corrected terms or canceling for a refund. We will not charge an additional amount without your agreement.

5. Shipping and Delivery

We ship to selected countries across Europe and the Americas. The destinations available for your order are shown at checkout.

We offer free shipping with no minimum purchase to eligible destinations.

Order processing and estimated delivery times are provided [insert your Shipping Policy link and confirmed processing and delivery estimates].

Free shipping refers to delivery charges. The treatment of taxes, customs duties, and any import charges is explained [insert your actual tax and duties policy, including whether applicable charges are prepaid or payable on arrival].

Please provide a complete and accurate delivery address. If you discover an error, contact info@nuwajade.com as soon as possible. We will try to assist, although changes may not be possible after dispatch.

If shipment is delayed, we will provide any notice, cancellation option, or refund required by applicable law. Free shipping does not limit your rights in the event of non-delivery.

If your parcel appears lost or arrives damaged, please contact us so we can investigate and arrange an appropriate resolution.

6. Returns, Exchanges, and Product Issues

Our Voluntary Return Policy

Except where applicable law provides otherwise, we do not offer returns or exchanges for non-product-related reasons, such as a change of mind, personal preference, or an incorrect size selected by the customer when the product measurements were accurately provided.

This policy does not affect statutory cancellation rights or rights concerning faulty, damaged, incorrect, or misdescribed products.

Product Issues

If you believe your item is defective, damaged, incorrect, or materially different from its description, please contact info@nuwajade.com as soon as reasonably possible.

To help us investigate, please include:

Your order number.
A description of the issue.
Clear photographs, if reasonably available.

We may request further information reasonably necessary to assess the issue. Photographs or original packaging are not absolute conditions for exercising statutory rights.

We will provide an appropriate remedy, which may include repair, replacement, a price reduction, or a refund, as required by applicable law and the circumstances.

Please contact us for the correct return address and instructions before sending an item back. This request does not make statutory cancellation rights subject to our approval.

Where we are legally responsible for return costs relating to a faulty, damaged, incorrect, or misdescribed item, we will cover those costs.

Statutory Cancellation Rights

If applicable consumer law gives you a right to cancel an online purchase without a product fault, we will honor that right.

For eligible purchases covered by European Union or United Kingdom distance-selling rules, you generally have 14 days after receiving the goods to notify us that you wish to cancel, followed by a further 14 days to return them.

You may notify us by emailing info@nuwajade.com with a clear statement of your decision and sufficient information to identify the order.

Where these rules apply, refunds will be made within the legally required period, generally within 14 days of receiving your cancellation notice. Where permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Refunds will normally use the original payment method unless otherwise agreed. Any refund of delivery charges, responsibility for return postage, or deduction for handling beyond what is necessary to inspect the goods will be determined by applicable law and the information provided before purchase.

Any lawful exception, such as for genuinely personalized goods, applies only when its legal conditions are met.

7. Jewelry Care

Please follow any care instructions supplied with your jewelry.

Damage caused by misuse, accidental impact, unauthorized alteration, or improper care after delivery may not qualify as a product defect. This does not affect rights relating to a defect present at delivery or other protections under applicable law.

If you are unsure how to care for a piece, please contact us before cleaning or adjusting it.

8. Intellectual Property

Website content, including our branding, original text, photographs, and designs, belongs to nuwajade or its licensors unless otherwise stated.

You may browse and use the website for personal shopping purposes. You may not reproduce or commercially exploit protected content without permission, except where permitted by law.

9. Third-Party Services

Our store uses third-party services, including Shopify and payment or delivery providers, to support purchases and website operation.

Third-party websites linked from our store may have their own terms and privacy policies. Our use of third-party providers does not remove our responsibilities to you under the purchase contract or applicable law.

10. Privacy

Our Privacy Policy explains how we collect, use, and share personal information.

Please review it before providing personal information through our website. Questions about personal information can be sent to info@nuwajade.com.

11. Liability

We are responsible for our obligations under applicable law and these Terms.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

We do not exclude statutory guarantees or remedies relating to product quality, description, delivery, or consumer protection.

12. Applicable Law and Disputes

These Terms are subject to applicable law, including mandatory consumer protection rules.

If you have a complaint, please contact info@nuwajade.com so we can try to resolve it.

Nothing in these Terms prevents you from seeking assistance from a consumer protection authority or bringing a claim before a court with jurisdiction under applicable law. Consumers retain any mandatory protections available in their country of residence.

13. Changes to These Terms

We may update these Terms from time to time. The revised version will be published on this page with an updated date.

Changes apply prospectively. Unless legally required or expressly agreed with you, the version applicable when you placed your order will continue to govern that order.